General terms and conditions of sale

1. General Principles

The following conditions apply to all orders placed by the customer (hereinafter referred to as "you") with Talisma, hereinafter referred to as "we", on the Talisma website (hereinafter collectively referred to as "talisma.com").

By using talisma.com and/or placing an order, you agree to comply with all the terms and conditions set forth in this document (the "Terms and Conditions"). Please ensure that you have read and understood the Terms and Conditions before placing your order.

Only persons aged eighteen or over, not under guardianship or curatorship, not acting as a commercial entity and having an address in France (including overseas territories and Monaco) or abroad may place an order.

The presentation of products or services on the talisma.com website at any given time does not imply or guarantee that these products or services will be permanently available. Indeed, we reserve the right to discontinue the sale of any product at any time. We also reserve the right to modify these terms and conditions from time to time without prior notice. The version of the terms and conditions that will apply to your order will be the one displayed on the talisma.com website at the time you place the order.

Talisma aims to provide you with the best possible online experience. To this end, we must ensure that our services function properly. You understand and agree not to post, transmit, redistribute, upload, or promote any communication or content that may harm our business, products, or services; act in any way that may limit, alter, interfere with, or prevent any other user from using or enjoying the talisma.com website; compromise the security of the site; or use any device or attempt to use any engine, software, tool, agent, script, or other device or mechanism (including, but not limited to, spiders, robots, crawlers, avatars, or indexing agents) to browse or search the site or copy its content.

We reserve the right to immediately ban access to the site and close the account of any user who violates these provisions or any other provision of these terms and conditions of use.

2. Prices and Delivery Costs

The prices displayed on talisma.com include VAT. Delivery is free.

If we cannot deliver your entire order and need to make multiple deliveries, you will not be charged for the subsequent deliveries.

3. Order Placement/Contract Conclusion

The ordering option is available to you via talisma.com. Once your order is placed, you will receive a confirmation email (provided you have previously given us your email address). If, for any reason, we are unable to process your order, we will inform you as soon as possible.

If we have already received payment for the order, we will refund the corresponding amount using the same payment method you selected. If, for any reason, alternative arrangements need to be made, a representative from Univers Maroc will contact you to facilitate the refund.

4. Delivery

Talisma makes every effort to ship your orders as quickly as possible and in the order they were placed. We strive to deliver within 14 days of order confirmation. While we do our best to deliver within the stated timeframe, delivery may occasionally take longer due to unforeseen circumstances. In the unlikely event that delivery takes longer than 30 business days, you will have the right to cancel your order and receive a full refund.

Before placing your order, you will be informed of the expected delivery times. Once your order has been placed, you will receive a confirmation email with the expected delivery times (provided that you have previously given us your email address).

If your order does not arrive on the expected date, please contact our customer service by email or via the contact form.

5. Order Withdrawal/Cancellation

If you wish to cancel your order, please inform us promptly using the form in the "Contact" section. In any case, this must be done within 2 hours of placing your order. We will refund you using the same payment method you used to pay for the items as soon as possible and no later than 14 days after receiving your cancellation notice.

6. Returns

You have the option to return your items within 30 days of receiving your products. Purchases made by credit card will only be refunded to the credit card used for the purchase (same name, same card number). If you used another payment method (PayPal), the amount will be refunded directly to your account.

Please note that damaged or incomplete items will not be refunded. We do not offer refunds for personalized jewelry.

Return shipping costs are your responsibility. We will only reimburse your return shipping costs if the item has a quality defect. Visit the "Returns" section to have your request processed.

7. Payment Methods

You can pay for your items in the following way.

-Credit or debit card:

You can enter your bank details when placing your order using a credit or debit card (VISA or Mastercard). Talisma reserves the right to verify the validity of the credit or debit card, the customer's creditworthiness in relation to the order value, and the accuracy of the buyer's address. We may refuse orders based on the results of these checks.

-PayPal:

When you pay via PayPal, Talisma reserves the right to verify the validity of the PayPal account, that the balance is sufficient to cover the purchase amount, and the validity of the buyer's billing address. Talisma reserves the right to refuse a purchase.

8. Our Responsibility

Nothing in these terms and conditions shall exclude or limit Talisma's liability in respect of any matter for which it would be unlawful for us to limit or exclude our liability.

Talisma accepts responsibility for death or personal injury caused by our negligence or that of our employees and agents. We do not exclude our liability for fraudulent misrepresentation by us or our employees or agents. If we breach these terms and conditions, we will only be liable for losses that are a reasonably foreseeable consequence of such a breach.

Talisma will not be liable for indirect losses which occur as a side effect of the main loss or damage, for example, loss of profits or loss of opportunity; or for our failure to complete the delivery of goods or to fulfill any of our obligations under this document when such failure is due to an event reasonably beyond our control, including, but not limited to, fire, flood, storm, riot, civil unrest, war, nuclear accident and terrorist activity.

Our maximum liability to you for any loss or damage arising from your order on talisma.com will be limited to the total price of your order.

9. Colors

We make every effort to accurately display the features of our products, including colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will display these colors exactly.

10. Guarantee

If there are any defects in the goods you have purchased, Talisma complies with all legal regulations regarding warranties. If you wish to make a claim regarding obvious material or manufacturing defects in the goods we have delivered to you, including damage incurred during transport, please inform us by immediately returning the goods and contacting us.

11. Ownership of Rights

All intellectual property rights, such as trademarks and copyrights on talisma.com, remain the property of Univers Maroc and its suppliers. Any use of the talisma.com website or its content, including photocopying or storing all or part of this content, other than by your own staff and for non-commercial use, is prohibited without prior authorization from Talisma.